Privacy Policy
1. Introduction
At Callmate, protecting the confidentiality, integrity and availability of the personal data we collect, process or store is very important to us.This privacy policy explains how and why we process personal data when you use our website at https://www.callmate.io, interact with our social media pages, or use the Callmate platform. It also explains your rights under data protection law and how you can exercise them.
Personal data means any information that can identify you directly or indirectly. This includes information such as your name, address, email address, gender or information about how you use a website or online service.
If you have any questions about this policy or about how we handle your personal data, you can contact us at any time using the details set out below.
2. Who we are and how to contact us.
Callmate Ltd is the controller responsible for your personal data.
Our registered address is 128 City Road, London, EC1V 2NX.
You can contact us by email at dennis@callmate.io.
3. How we use personal data and our legal bases
We only process personal data where we have a valid legal reason to do so. Depending on the situation, this may be because you have given us your consent, because the processing is necessary to perform or prepare a contract with you, because we must comply with a legal obligation, or because we have a legitimate interest in carrying out the processing.
Our legitimate interests include operating a secure and functional website, responding to enquiries, improving our services, and communicating with customers and interested users, provided that these interests are not overridden by your rights and freedoms.
4. Transfers of data outside the EEA
Some of our service providers are located outside the European Economic Area.Where personal data is transferred to countries that the UK or EU considers to provide an adequate level of protection, those transfers are protected by official adequacy decisions. This includes, for example, transfers to the United Kingdom, Canada and Israel.Where personal data is transferred to the United States, we rely on adequacy decisions where the recipient has certified under the EU-US Data Privacy Framework.
In other cases, we use approved contractual safeguards, such as standard contractual clauses, to ensure that your personal data remains protected. In many cases, our service providers also apply additional security measures, such as encryption and transparency obligations where authorities request access to data.
5. How long we keep personal data
We keep personal data only for as long as it is needed for the purpose for which it was collected.If we are required by law to keep data for longer periods, for example for tax or accounting reasons, we will retain it for those periods and restrict its use to those legal purposes only.
6. Your rights
You have a number of rights in relation to your personal data. These include the right to access your data, to correct inaccurate data, to request deletion, to restrict how your data is used, to object to certain types of processing, and to receive your data in a portable format.Where we rely on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before your withdrawal.
7. Providing personal data
In some cases, you need to provide personal data so that we can enter into or perform a contract with you or comply with legal obligations. If you do not provide the required data, we may not be able to provide certain services or continue an existing relationship.Where data is mandatory, this will be clearly indicated.
8.Automated decision-making
We do not use fully automated decision-making processes that produce legal or similarly significant effects on individuals. If this were to change, we would provide further information where required by law.
9. Contacting us
If you contact us by email, telephone or other means, we will use the information you provide to respond to your enquiry. We process this data because we have a legitimate interest in answering communications addressed to us.We delete this data once it is no longer needed, unless we are required by law to retain it.
10. Customer surveys
From time to time, we may carry out customer surveys to better understand our users and improve our services. We process the data collected in surveys based on our legitimate interest in improving our offerings and delete it once the survey results have been evaluated.
11. Newsletters and marketing communications
We may send information about our services to customers who have previously used our services, provided they have not objected to receiving such communications. This is based on our legitimate interest in direct marketing.You can object to receiving marketing messages at any time, for example by using the unsubscribe link in our emails or by contacting us directly.You may also subscribe to our newsletter by giving your consent. We use the data you provide solely to send the newsletter. You can withdraw your consent at any time, and withdrawal does not affect the lawfulness of processing carried out before that point.We send newsletters using LinkedIn, which processes certain usage and communication data in connection with this service.
12. Use of our website
When you visit our website for information only, we automatically collect certain technical data that your browser sends to our server. This includes information such as your IP address, the date and time of access, the pages accessed, browser type, operating system and language settings.We process this data to ensure the security and stability of our website and delete it once it is no longer needed, usually within fourteen days.
13. Website hosting
Our website is hosted by Webflow, Inc., based in San Francisco, USA. Webflow provides the technical platform that allows us to publish and operate our website and may process personal data such as IP addresses, cookies and log data on our behalf.Further information about how Webflow processes personal data is available in Webflow’s privacy policies.
14. Contact forms
If you use a contact form on our website, we store the information you submit and the content of your message in order to respond. We delete this data once it is no longer required, unless legal retention obligations apply.
15. Cookies
Our website uses cookies that are necessary for the website to function properly and securely. These cookies help, for example, with login functionality and the delivery of media content.We use these cookies based on our legitimate interest in providing a functional website.
16. Social media presence
We maintain profiles on social media platforms to present our services and communicate with users. Social media providers process personal data for their own purposes, including advertising and analytics, and may store data outside the EU or UK.If you contact us through our social media profiles, we process the information you provide to respond to your enquiry based on our legitimate interest in communication.
17. LinkedIn
We operate a profile on LinkedIn, which is provided by LinkedIn Ireland Unlimited Company. Information about how LinkedIn processes personal data and how you can manage your privacy settings is available in LinkedIn’s privacy policy.
18. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
19. Questions and contact
If you have any questions or comments about this privacy policy or our data protection practices, please contact us using the details provided above.
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